EMS Online
This website was developed by King County EMS for EMS professionals as an alternative for completing the cognitive objectives of the annual competency-based training (CBT) or on-going training and evaluation (OTEP) courses. These continuing education courses are accessible only to EMS providers who have established accounts.

Your training officer can submit your name and obtain a username and password for you.
Click here for more information about signing up for EMS Online.

EMS Online System Requirements
Browsers and required plug-ins/players, Internet connection speed

The following is required to view the content on EMS Online:

• A high speed internet connection (DSL / Cable)
• A PC running Internet Explorer or Firefox Web browser
• Adobe Flash Player (version 9 or higher) is required. Click here to see if Adobe Flash Player is installed on your computer
• Adobe Acrobat Reader (version 6 or higher)

NOTE: Your browser should be set to "accept cookies" and "always allow session cookies" from this website, otherwise you will not be able to log on to the exam. (See FAQ's)

Netscape and AOL browsers are not recommended and may cause problems with the exam. Other browsers such as Mozilla, Opera and Safari may be used but have not been tested.

Logging On For the First Time
First enter your username and initial password. The system will prompt you to change your password the first time you log on. You can retrieve your password from the home page if you forget it. Your training officer must have submitted a current email address for you in order for this feature to work. Each course should take about 30 - 60 minutes to complete.

Technical Support - Frequently Asked Questions

How can I get technical support?
EMS Online Technical Support is available Monday-Friday 8am-4pm.

Contact info:
E-mail: help@emsonline.net
Phone:206-245-8430

I can't remember my password. What should I do?

Password reset

1. On the EMS Online hope page, click "Help with forgotten password" (under the Password box).
2. Enter your username and click 'Submit'.

Your password will be sent to your email address.

I forgot my username. What should I do?
Send an e-mail to help@emsonline.net with your EMS# to verify your identity. We will then e-mail your username to you. You can also call EMS Online Technical Support at 206-245-8430.

I can log on to EMS Online but not the exam. What should I do?
Setting Web browser to allow cookies
Your Web browser should be set to accept cookies and "always allow session cookies" from our website.
Below are instructions to allow cookies in Internet Explorer and Firefox.

Internet Explorer:

1. Select Tools > Internet Options
2. Select the 'Privacy tab'
3. Click the 'Sites' button
4. Enter the Web site address: http://www.emsonline.net
5. Click the 'Allow' button
6. Click the 'OK' button
7. Click the 'OK' button

Firefox:

1. From the main menu, select Tools > Options
2. Select the 'Privacy' tab
3. Check accept cookies from sites and choose the option 'until they expire'
4. Click the 'OK' button

Why can't I see the interactions or videos?
You need Adobe Flash Player 9 (or higher) to see the interactions and videos on EMS Online. Click here to test and see if you have the Flash Player installed. If you see the animation you have the Flash Player.

Download the free Adobe Flash player

I had to go on a call in the middle of taking an exam. Now it says I can't take the exam. What do I do?
Exams are timed out after 15 minutes. In order for you to be able to take the exam the failed score needs to be deleted from your account.

EMS Online Technical Support can only delete exams with permission from your training officer. Have him or her send an e-mail to help@emsonline.net giving permission to reset your failed exam. Once the exam has been reset you will be notified via e-mail.

Internet Connection/Speed
We recommend a high-speed connection such as DSL, cable modem, local LAN to play video and audio media. An Internet browser (Internet Explorer or Firefox) is required.

Case Studies and Practice Exams
You will find the case studies and the practice exams helpful in preparing for the exam. You must have Adobe Flash Player 9 (or higher) installed to use the case studies and practice exams.

Recertification Exams
You can complete the "recertification" exam for each course on this site. You have two chances to pass each on-line exam.

Practical Exams
For King County EMTs, you must complete a practical exam administered by a CBT Evaluator in addition to passing the recertification exam administered on this site. Your skills checklist from the practical exam should be kept with your department's records. You cannot obtain recertification without completing this requirement.

How to Take an Exam
Exams are accessible from each course page in the left column by clicking the heading Exam. Read the Exam Intro page and then re-enter your password (this is for security purposes). Once you have started an exam, you cannot quit or it will be scored with a 0.

You must answer all questions and press the 'submit' button on the bottom of the exam page to receive credit for all your answers. Do not close the window with the X button in the top right corner or your score will be recorded as a zero. You have 15 minutes to complete an exam. Do not attempt to copy any portion of an exam.

Tips for taking the online exam

• The on-line recertification exam can be taken twice.
• Do not click the X in the top right hand corner of your browser window to close the window when taking an exam. Doing so will give you a failing score.
• Exit your Web browser to log off when you're done viewing a course or taking an exam; exit the browser to re-log on. The system automatically logs you off if the browser sits idle for more than 15 minutes.

Acknowledgments
King County EMS wishes to acknowledge the following individuals and organizations who have assisted with the development and support of this web site: